Returns Policy

Returns & Refund Policy

At Created By KC, we specialise in custom and personalised items that are made specifically for each customer. Please read our returns policy carefully before placing your order.

This policy is in accordance with the Australian Consumer Law (ACL) and does not limit your rights under that law.

Personalised & Custom Items

Due to the personalised nature of our products, we do not offer returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect information provided by the customer (including spelling, names, dates, colours, or design choices)

  • Items you simply decide you no longer want

Please ensure all details provided when ordering are correct, as personalised items are made exactly as requested.

Damaged or Faulty Items

We take pride in the quality of our products. If your item arrives damaged or faulty, please contact us as soon as possible after receiving your order.

To lodge a claim, please:

  1. Contact us with clear photos showing the damage or fault.

  2. Provide your order number and description of the issue.

If the item is confirmed to be faulty or damaged, we will replace the item.

In some circumstances, we may require the item to be returned before a replacement is issued.

Items will not be considered faulty if damage has occurred due to:

  • Misuse or accidental damage

  • Normal wear and tear

  • Failure to follow care instructions

Australian Consumer Law

Under Australian Consumer Law, customers are entitled to a refund or replacement for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Giveaway & Promotional Items

Items received through giveaways, competitions, or promotional offers are not eligible for refunds, returns, or exchanges.

If a giveaway item arrives damaged or faulty, please contact us and we will assess the issue.

Order Accuracy

Created By KC is not responsible for errors in personalisation details submitted by the customer. Please double-check spelling, dates, colours, and custom information before finalising your order.

If you have any questions before placing your order, please contact us and we will be happy to assist.

Thank you for supporting Created By KC